Support
Help with Pagic, Pro licenses, subscriptions and privacy.
Last updated: 31 October 2026
Write to us
Pagic is provided by Kanstantsin Suvorau.
Describe what you tried and what happened. Include your browser and operating system versions, Pagic's version, and a public page URL if relevant. A cropped screenshot can help; remove private information first. Never send an API key or your full license key.
Activate Pro or find your license
Open your Polar customer portal using the email address from your purchase. Copy your license key, then open Get Pro or Your plan in Pagic and paste it into the license field. Check your purchase email if you cannot find it.
If activation fails, send support the error message and your order reference. You do not need to share the full key.
Manage or cancel a subscription
Use the Polar customer portal to view billing, invoices and cancellation options. Removing Pagic from your browser does not cancel a subscription. See purchase terms for renewal and refund information.
A page looks wrong
Hold Peek to compare the page, switch off an individual change, or turn Pagic off for that site. Reload the page if necessary. Browser settings, new-tab pages and extension stores are protected; Pagic cannot customize them.
Move or back up your presets
Open Manage presets and choose Export all presets. Keep the file somewhere safe. Importing presets is a Pro feature. Preset files can include your notes, drawings, pictures and other page edits, so review them before sharing.
AI, privacy and deletion
AI requires your own API key and separate provider billing. In Advanced mode, open Manage presets to select a provider, remove its key or change screenshot sharing. You can revoke a key in the provider's own dashboard.
See the privacy policy for data handling and deletion options. Send privacy requests to support@pagic.dev. Local-only presets are on your device and cannot be recovered by support.